IT Infrastructure & Operations Engineer

Position Summary

The IT Infrastructure & Operations function is responsible for the delivery of all IT infrastructure and related IT operations used to enable business capabilities and services across the business.

Primary Responsibilities

• Be part of the team maintaining a shift rota and cover to support the business in and out of agreed hours.
• Develop and support the Infrastructure for IT & Operational Technology across the plants.
• Work to agreed service-level & operational-level metrics.
• Follow and strive for continuous improvement of the incident, problem, change & capacity management processes.
• Build and maintain relationships with all members of IT to advance the use of your own knowledge to all levels of IT.
• Highlight any trends, and work as part of the team to develop action plans for improving services & proactive management of services.
• Stay up to date on IT operations, wider IT initiatives/projects, business challenges and other external changes that could have an impact.
• Ensure knowledge of and compliance with all Company Policies, Procedures and Rules.
• Ensure compliance with local legislation and regulatory requirements relating to security concerning business activities in every country where we are active.
• Ensure third party organisations are managed effectively and in line with our SLA.
• Work with other IT support teams effectively to efficiently resolve service issues.
• Escalate serious or recurring service impacts to the management team to address recurring service issues.
• Ensure that the asset life cycle relating to end user devices is followed to ensure all devices follow a cradle to grave approach with the associated controls of user access and license activities.
• Respond to incidents in and out of hours.

Primary Contacts

• Reports to the Infrastructure & Operations Manager (UK/ROI)
• End users & associated business suppliers and customers.
• All other team members within IT which can affect or aid in improving the services
• 3rd Party support companies

Job Requirements

• A strong focus on I&O.
• An inquisitive mind with ability to see and solve basic problems.
• A strong Team work ethic but the ability to work on your own.
• Ability to communicate information clearly.
• Not fixed to a 9-5 job.
• Has a Continuous Improvement mindset... good is ok but we can do better!
• A solid passion for IT & OT and application of it
• A strong desire to learn and develop within an IT function
• Ability to work with Accuracy, Attention to detail, Deliver to timelines, Methodical approach, a Sense of ownership & Professionalism.
• Preferred - Knowledge of IT Data centres/server tools and best practices
• Demonstrates relevant IT literacy.
• Work on their own initiative

Key Behaviours & Competencies

• Self-motivated professional able to work in a fast-paced and constantly changing environment
• Ability to relate the actions of IT I&O to the business
• A focus on Cyber Security and implementing security by design.
• Adherence to IT policies and processes to ensure consistent quality of service
• Develop a strong personnel performance goal
• Foster a close working relationship with other IT team members to ensure all incidents, underlying problems and requests are dealt with in an appropriate and timely manner.

Working Conditions

• A full driving licence & open to travel as needed.
• Work as part of the 24/7 cover for off-hour support when necessary.
• Experience in troubleshooting software and hardware platforms.

Success criteria

• Success will be evaluated by standard performance indicators, for example:
• Service availability measurement.
• Service-level goals being met and exceeded
• Contribution to the problem, change, release, knowledge and asset management processes